Privacy Policy

Effective Date: 20 October 2026
Last Updated: 20 October 2026

Fitway Veteran (“we”, “us” or “our”) respects your privacy and are committed to handling your personal information responsibly.
 

This Privacy Policy explains how we collect, use, store, disclose, and protect information when you visit https://www.fitwayveteran.com/, create an account, complete a client intake form, purchase a fitness or nutrition plan, book a coaching session, subscribe to our services, or contact us.
 

Fitway Veteran operates from India and serves customers in India and other countries. We also work with trainers located in different countries, depending on the type of exercise, coaching, or specialised service required. Your information will be handled as described in this policy and in accordance with applicable privacy and data protection laws.

1. About Us

Business Name: Fitway Veteran
Website: https://www.fitwayveteran.com/
Business Location: India
Contact: Website chat or WhatsApp at +91 8816060611

2. Information We Collect

Depending on how you use our website and services, we may collect the following categories of information.
 

A. Personal and Contact Information
 

This may include your name, email address, phone number, age, account details, and other information you provide when registering, purchasing a service, booking a session, or contacting us.

B. Fitness, Nutrition, and Health Information
 

To personalise fitness and nutrition services, we may ask you to provide information such as:

• Age, height, weight, and body measurements.

• Fitness goals, activity levels, and exercise preferences.

• Food preferences, dietary requirements, and allergies.

• Medical conditions, current medications, and relevant surgery history.

• Blood test results or other health information you voluntarily provide.

Please provide only information that is relevant to your fitness or nutrition service. This information may be used to help us understand your needs and tailor our services appropriately.

C. Payment and Transaction Information
 

When you purchase a plan or subscription, we may receive transaction details, payment status, order history, and related billing information from our payment service provider.
 

Payments may be processed through Razorpay or another payment provider we make available. Your payment details are handled according to the applicable provider’s privacy and security practices. We do not intentionally store your complete payment card details on our own systems unless explicitly stated.

D. Communications and Support Information
 

We may collect messages, feedback, enquiries, booking information, and other communications you send through our website, WhatsApp, customer support channels, or chatbot.

E. Technical and Website Usage Information
 

Our website and its service providers may automatically collect certain technical information, such as your IP address, browser type, device information, pages visited, approximate location derived from technical information, cookies, and website interaction data, depending on the website features and settings in use.
 

3. How We Use Your Information
 

We use your information for legitimate business purposes, including to:
 

• Create and manage your account.

• Provide, personalise, and deliver fitness plans, nutrition plans, coaching, workout videos, and subscription services.

• Understand your stated goals, preferences, and relevant health considerations.

• Process purchases, manage subscriptions, and handle billing enquiries.

• Communicate about bookings, services, customer support, and important updates.

• Respond to questions, feedback, complaints, and refund requests.

• Maintain website functionality, security, and performance.

• Prevent fraud, misuse, and unauthorised access.

• Meet applicable legal, accounting, tax, and regulatory obligations.

• Send promotional communications where permitted and, where required, with your consent.
   

We do not intend to use your health information for purposes unrelated to providing or supporting your requested services without an appropriate legal basis.
 

4. Health Information and Fitness Disclaimer
 

Health and fitness information you share with us may be used to help personalise your fitness and nutrition services.
 

Fitway Veteran's services are intended for general fitness, wellness, and educational purposes. They are not a substitute for medical advice, diagnosis, or treatment from a qualified healthcare professional.
 

Please do not submit health information about another person unless you are authorised to do so. You should also avoid sending unnecessary medical records or other highly sensitive information through general messaging channels.
 

5. Cookies and Similar Technologies
 

Our website is hosted on Wix and may use cookies or similar technologies to support essential website functions, account access, security, preferences, analytics, and other features enabled on the website.
 

The cookies and technologies used may depend on our website configuration and the third-party services integrated into it.
 

You can manage cookies through your browser settings and, where available, our website's cookie preference tools. Blocking certain cookies may affect some website features.
 

Where applicable law requires consent before optional cookies or tracking technologies are used, we will seek that consent as required.
 

6. How We Share Your Information

We may share relevant information with trusted third parties when reasonably necessary to operate our services, including:
 

• Wix: Our website hosting and website functionality provider.

• Razorpay or other payment providers: To process payments and related transactions.

• WhatsApp and communication providers: To communicate with you when you contact us through these services.

• Customer support and chatbot providers: To respond to enquiries and support website interactions, where these tools are used.

• Trainers and coaching professionals: To provide your selected service, including trainers located in other countries when appropriate.

• Technology and service providers: Such as providers of website security, booking, account management, file sharing, analytics, or related business tools, where enabled.

• Professional advisers and authorities: Where necessary for legal compliance, dispute resolution, fraud prevention, or the establishment or defence of legal claims.
   

When assigning a trainer, we aim to share only the information reasonably necessary for that trainer to provide the relevant service.
 

Third-party service providers may process information under their own privacy policies and terms. We do not sell your personal information for money.
 

7. International Data Transfers
 

Fitway Veteran serves customers in different countries and may engage trainers and service providers located outside India.
 

As a result, your personal information may be accessed, processed, or stored in a country other than the country where you live.

We will handle such transfers in accordance with applicable data protection requirements. Privacy protections and legal requirements may differ between countries.
 

We aim to share only the information reasonably necessary for the relevant service and to take appropriate steps where required by applicable law.
 

8. Data Retention
 

We retain personal information for as long as reasonably necessary to provide our services, maintain client and transaction records, resolve disputes, protect our business, and comply with applicable legal obligations.
 

Different types of information may need to be retained for different periods.
 

Client intake forms and fitness or health records: We may retain these records for as long as reasonably necessary to provide and manage your services, maintain relevant client records, address service-related concerns, and meet applicable legal obligations. A request to delete this information will be assessed individually. We may retain information where we have a lawful reason or obligation to do so.
 

Payment and transaction history: We may retain payment records, invoices, transaction details, and related information for accounting, tax, fraud prevention, payment disputes, and other legal or legitimate business requirements. Such records may not be deleted immediately upon account closure or a deletion request.
 

Photos and other media: You may contact us to request deletion of photos you have shared with us. We will review and process the request where reasonably possible, subject to applicable legal requirements, legitimate recordkeeping needs, and any relevant technical limitations.
 

When information is no longer required, we will take reasonable steps to delete it or otherwise dispose of it securely, subject to lawful retention requirements.
 

9. Data Security
 

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.
 

However, no website, online service, or method of electronic transmission can be guaranteed to be completely secure. You should use strong passwords, protect your account credentials, and avoid sending sensitive information through channels that are not appropriate for it.
 

10. Your Privacy Rights
 

Depending on your location and applicable law, you may have rights concerning your personal information, including requesting access to certain information, asking for corrections, or requesting deletion where applicable.
 

You may contact us to request deletion of photos you have shared with us. We will review such requests and take reasonable steps to process them, subject to applicable law and any legitimate need to retain particular information.
 

Some records, including payment history, invoices, transaction records, and client intake forms, may need to be retained for service delivery, recordkeeping, dispute resolution, safety, or legal and regulatory requirements. Therefore, we cannot guarantee that every record can be deleted upon request.
 

When you submit a client intake form or purchase a service, we may process the information needed to provide that service and fulfil related obligations. Where processing relies on consent, any withdrawal of consent and its consequences will be handled in accordance with applicable law. Withdrawal does not necessarily affect processing already carried out lawfully or require us to delete records we are legally permitted or required to retain.
 

You may also contact us with questions about how your information is handled. We will respond to requests in accordance with applicable requirements.
 

11. Children and Minors
 

Our services may be available to minors where appropriate, but fitness and nutrition services for children or teenagers require particular care.

If you are under 18, you should involve a parent or legal guardian before registering, purchasing a service, or submitting health information. Where required by applicable law, we will obtain the necessary parental consent before processing a child's personal information.
 

Parents or legal guardians who believe that a child has provided personal information without appropriate authorisation may contact us to request that we review the information and take appropriate action.
 

We will handle children's information in accordance with applicable child-protection and data-protection requirements.
 

12. Marketing and Promotional Messages
 

We may send service-related communications needed to manage your account, purchases, bookings, or subscriptions.
 

We may also send promotional messages where permitted by law and, where required, with your consent. You can opt out of promotional emails using the unsubscribe option where available, or contact us through our support channels.
 

Opting out of promotional messages will not prevent us from sending essential service or transaction communications.
 

13. Third-Party Websites and Services
 

Our website may include links to external websites, payment pages, messaging services, or other third-party platforms.
 

We do not control the privacy practices of those external services. We encourage you to review their privacy policies before submitting personal information to them.
 

14. Changes to This Privacy Policy
 

We may update this Privacy Policy when our services, website features, business practices, or legal requirements change.
 

The latest version will be published on our website with its updated date. Where required by law, we will provide notice of material changes or obtain any necessary consent.
 

15. Contact Us
 

For questions, concerns, or requests relating to this Privacy Policy or your personal information, contact Fitway Veteran through:
 

Website: https://www.fitwayveteran.com/
WhatsApp Support : +91 8816060611
Contact method: Website chat or WhatsApp support.
 

Please include enough information for us to understand your request, but avoid sending passwords, full payment-card details, or unnecessary medical records.